Privacy Policy
Last updated: October 16, 2026
This Privacy Policy explains how TradeCrew ("TradeCrew," "we," "us," or "our") collects, uses, shares, and protects information when you use the TradeCrew mobile app, the TradeCrew web app at app.tradecrew.app, and this website, tradecrew.app (together, the "Service"). TradeCrew is a business productivity tool for trade contractors (plumbers, electricians, HVAC technicians, and similar professionals) to manage quotes, invoices, customers, jobs, and payments.
By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information you provide
- Account information — your name and email address, used to create and secure your account, plus your trade and the labor rate and materials markup you set.
- Sign in with Google or Apple (optional) — if you choose Continue with Google or Sign in with Apple, that provider sends us your name, your email address, and whether it has verified that address. We also store the provider's account ID so we recognize you next time. If you use Apple's Hide My Email, we receive Apple's private relay address, not your real one. We never receive your Google or Apple password. If the provider confirms your email address and it matches an existing TradeCrew account, we link the two so you keep one account.
- Business content you create — customers, quotes, invoices, jobs, projects, time entries, and expenses that you enter into the app, including any customer contact details you choose to add, and the ratings your customers submit.
- Job descriptions you submit for AI drafting — when you use AI quote drafting, the description you enter is sent to our AI provider, Anthropic, together with your trade, labor rate, and materials markup, so it can be turned into draft line items. Your name, email address, and account ID are not sent. Enter only what is needed to price the job; you do not need to include your customer's name or address.
- Voice input (optional) — if you dictate a job description, the speech recognition built into your phone or browser turns your speech into text. TradeCrew receives only the text, never the audio. Depending on your device and settings, that speech service (for example Apple or Google) may process the audio under its own privacy terms.
- Payment information — to accept card payments you set up a Stripe account. We send Stripe the name and email address you give us, and you provide identity and bank details directly to Stripe. We store your Stripe account ID and whether payments are enabled. When your customers pay an invoice, they enter their card details into Stripe's payment form; we do not receive or store card numbers.
- Beta applications — if you apply to test the TradeCrew mobile app at tradecrew.app/beta, we collect your first name, email address, device preference, trade, and (if you choose) how often you quote jobs. We use this only to run the beta and contact you about it. Your email address and first name are also sent to Amazon SES, our email delivery provider, which sends the confirmation email.
Information about your customers
When you send a quote, invoice, payment reminder, or rating request, we send your customer's email address, along with your business name and the amount, to our email delivery provider (Amazon SES) so the email can be delivered; payment reminders also include your customer's name. When a customer accepts a quote online, we record the name they type and their IP address as a record of the acceptance.
Information collected automatically
- Account identifier — a unique user ID assigned to your account for authentication.
- Security logs — failed sign-in attempts are logged with the IP address they came from, so we can detect abuse.
The TradeCrew mobile and web apps do not include analytics, advertising, or crash-reporting tools, and the mobile app does not send push notifications.
Website visitors (tradecrew.app)
- Google Analytics — each page view on this website sends Google Analytics the page address and title, the referring page, and your browser, device type, screen size, and language; like any web request, it reaches Google with your IP address. Until you accept analytics in the cookie banner, and if you reject it, Google Analytics runs without cookies (Google Consent Mode). If you accept, it also sets first-party analytics cookies so repeat visits can be counted. Advertising features are turned off.
- Metricool — only if you accept analytics, each page also loads a tracking pixel from Metricool, which receives the page address, your IP address, and your browser details. We use it to measure website visits alongside our social media analytics.
Your cookie banner choice is stored in your browser. You can change it at any time with Cookie settings in the site footer. Website analytics are not linked to your TradeCrew account.
2. How We Use Information
- To provide, operate, and maintain the Service and its features.
- To authenticate you and keep your account secure.
- To process the payments your customers make and pay them out to your Stripe account.
- To send the quotes, invoices, payment reminders, and rating requests you issue to the customers you address them to.
- To turn job descriptions you write into draft quote line items using AI, when you choose to use that feature.
- To send you account emails, such as sign-up verification and password-reset codes.
- To run the beta program and contact beta applicants.
- To understand how visitors use this website.
We do not sell your personal information, and we do not use it for advertising.
3. Service Providers
We share information with the third-party service providers below only as needed to operate the Service. Each processes data on our behalf under its own privacy terms:
| Provider | What it does and what it receives |
|---|---|
| Amazon Web Services | Hosting and database storage for the Service, account sign-in (Amazon Cognito), and email delivery (Amazon SES) for quotes, invoice payment links, payment reminders, rating requests, and beta confirmations. Stores your account, business content, and beta applications. Amazon SES receives your customers' email addresses and names, your business name, amounts, and payment links; for beta applicants, their email address and first name for the confirmation email, and their first name, trade, device, and how often they quote for our internal alert. |
| Stripe | Card payments and payouts. Receives your payment setup details, your customers' card details when they pay, and invoice amounts. |
| Anthropic | AI drafting of quote line items. Receives the job descriptions you submit for drafting, plus your trade, labor rate, and materials markup. |
| Optional Sign in with Google, which shares your name and email address with us. Google Analytics for this website (see section 1). Google Workspace hosts our business email, including messages you send to support@tradecrew.app and our internal alerts about new beta applications (first name, trade, device, and how often they quote; never the applicant's email address). | |
| Apple | Optional Sign in with Apple, which shares your name and your email address (or a private relay address) with us. |
| Metricool | Website visit analytics, only if you accept analytics in the cookie banner. |
4. Data Security
All data transmitted between the app and our servers is encrypted in transit using industry-standard HTTPS/TLS. We apply administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete your personal data and associated business content within 30 days, except where we are required to retain certain records (such as payment and tax records) to comply with legal obligations.
Our payment processor, Stripe, may independently retain payment and payout records as required by financial regulations and its own terms of service; this retention is outside our control. See Stripe's privacy policy for details.
We keep beta applications until you ask us to delete them. Deleting a TradeCrew account does not remove a beta application; see section 6.
6. Your Rights and Choices
You can access and update most of your information directly in the app. You may request deletion of your account and associated data at any time:
- In the app: Settings → Danger zone → Delete Account, in the mobile app or the web app.
- Without the app: see tradecrew.app/delete-account.
If you signed in with Apple and delete your account in the iOS app, we also ask Apple to revoke TradeCrew's access to your Apple ID. You can remove TradeCrew's access at any time from your Google Account or Apple ID settings.
Beta applicants: if you applied to the beta, email support@tradecrew.app from the address you applied with and we will delete your application. You do not need a TradeCrew account to ask.
Depending on your location, you may have additional rights over your personal data, such as the right to access, correct, delete, or port your data, to restrict or object to certain processing, and (where processing is based on consent) to withdraw consent. To exercise these rights, contact us at support@tradecrew.app. If you are in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with your local data protection authority.
California residents: under the CCPA/CPRA you have the right to know what personal information we collect, to delete it, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law. We will not discriminate against you for exercising any of these rights.
7. Children's Privacy
TradeCrew is a business tool intended for use by adults (18 and older). It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. International Users
Your information may be processed and stored in the United States or other countries where we or our service providers operate. Where we transfer personal data from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses or our providers' participation in recognized data-transfer frameworks. Contact us at support@tradecrew.app with any questions about these safeguards.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. For material changes that affect how we use your personal information, we will notify you in the app before the change takes effect.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at support@tradecrew.app.